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Privacy

We are committed to protecting the security of your personal information and complying with the Data Protection Act.

 

How we use your information

We will use the information you provide to help us provide advice, for running and monitoring your account and for statistical analysis.

 

We will keep your personal information only for as long as necessary.

We may record telephone calls for training, security and monitoring purposes.

We may use reputable businesses from time to time to supply us with a range of services such as delivery of documentation and compliance advice and support and it may be necessary to share your information with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act 1998. We will not transfer your data to any other third parties unless you ask us to or we are required to do so by law.

 

We will use your contact information to keep you updated about products and services which we offer. If you do not wish to be contacted in this way please contact the Data Protection Officer at the address below.

 

Access to your personal information

You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected. We are entitled to charge you £10 to respond to your request. You can request this information by writing to us at the address below.

 

Our website

Our website may contain links to other websites. These are external links and we have no control over the content. You take full responsibility for your use of any external websites.

 

Use of Cookies

Our site may contain “cookies”. Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalised service. Cookies help us to understand more about how our web site is used and to improve our site.

You can set your browser to refuse cookies, or to warn you before accepting them. Most parts of our site can be accessed even if your cookies are turned off. You may find there are parts of the site which you cannot access if your cookies are turned off.

You can obtain further information about cookies from www.aboutcookies.org and www.allaboutcookies.org. These are third party sites and are not operated by us.

 

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated in April 2016.

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Other Solutions

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Debt Help

Credit and Loan Management Limited is authorised and regulated by the Financial Conduct Authority. A company registered in England and Wales.  Registered No.  04514972. Registered Office address:  Kemp House, 152-160 City Road, London, EC1V 2NX.  

 

If you proceed with a debt management plan we will charge you a monthly fee of £29.38, which will be deducted from your payments.  The remainder of your payment will be distributed to creditors.

 

If we identify that an Individual Voluntary Arrangement is the correct solution for you, we may receive a referral fee if you decide to proceed.

We will not receive a fee if bankruptcy, a debt relief order or a debt administration order are recommended for your circumstances.

We do not provide advice in relation to solutions for Scottish residents.  However, we can introduce you to a specialist advice company.

 

Free debt counselling, debt adjusting and providing of credit information services is available from the Money Advice Service.

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